Refund policy

Last updated: 7 April 2026

This policy operates in accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

Nothing in this policy excludes or limits your statutory rights.

1. Change of Mind Returns

We may accept change-of-mind returns within 10 days of delivery, subject to approval and eligibility criteria.

Eligibility Conditions

The item must:

  • Be unused

  • Be unopened and in original packaging

  • Not be assembled, installed or modified

  • Not be damaged after delivery

  • Not be excluded from return (see Section 4)

Return authorisation must be obtained in writing before returning any item.

Unauthorised returns may be refused.

Fees & Deductions

Approved change-of-mind returns will incur:

  • A 20% restocking fee calculated on the item price plus original shipping

  • Return shipping costs

  • Any supplier handling or reconsignment fees (if applicable)

Original shipping costs are non-refundable unless required under ACL.

Refunds are processed only after the item is received and inspected by the supplier warehouse.

We reserve the right to reject returns that do not meet eligibility requirements.

2. Faulty, Damaged or Incorrect Items (Australian Consumer Law)

You are entitled to a remedy under Australian Consumer Law if a product:

  • Has a major failure

  • Is not of acceptable quality

  • Is not fit for purpose

  • Does not match its description

Major Failures

You may choose a refund or replacement if the failure is major.

Minor Failures

We may choose to repair, replace or refund the item.

Lodging a Claim

To submit a claim, you must provide:

  • Order number

  • Clear photos and/or video evidence

  • Description of the issue

  • Photos of packaging (if transit damage)

Claims must be submitted within a reasonable timeframe after delivery.

Do not dispose of the item unless instructed.

Insufficient evidence may result in claim rejection.

3. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing

  • Additional time depending on your financial institution

We are not responsible for banking delays once the refund has been processed.

4. Non-Returnable Items

The following items are not eligible for change-of-mind returns unless required under ACL:

  • Clearance or final sale items

  • Hygiene or personal-use products

  • Bulk commercial quantities

  • Assembled or used products

  • Custom or special-order items

  • Products marked as non-returnable

5. Limitation of Liability

To the extent permitted by law:

  • Our liability is limited to the value of the goods purchased.

  • We are not liable for indirect or consequential losses.

  • We are not responsible for delays caused by third-party logistics providers.

Nothing in this clause limits rights under Australian Consumer Law.