Shipping policy

Last updated: 18 May 2026

We typically deliver within 2-6 business days, though timeframes vary by location. Western states and remote areas can expect 8-10 business days. Please note that delivery times aren't guaranteed and may be affected by holidays and peak seasons.

1. Order Processing

All orders are processed after full payment confirmation.

Orders are forwarded to our fulfilment partner for dispatch. Processing times vary by product and warehouse location. We do not guarantee same-day dispatch.

Once dispatched, you will receive tracking details via email.

2. Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Delivery times vary depending on:

  • Product type

  • Warehouse location

  • Courier network

  • Delivery postcode

  • Peak or promotional periods

We are not liable for delays caused by third-party couriers or circumstances outside our control.

3. Shipping Locations

We currently ship within Australia only.

Certain remote or regional areas may incur longer delivery times.

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Shipping fees are non-refundable except where required under Australian Consumer Law.

5. Incorrect Address / Return to Sender

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned due to:

  • Incorrect or incomplete address

  • Failure to collect

  • Refusal of delivery

It will be treated as a change-of-mind return and subject to applicable restocking and return shipping fees.

Re-delivery fees may apply.

6. Lost or Damaged in Transit

If your item arrives damaged or appears lost in transit:

  • Contact us within 5 business days of delivery (or expected delivery date).

  • Provide your order number and clear photos (for damaged goods).

Claims may require courier investigation before resolution.